OUR VALUES

At HVCCC, we work with a strong sense of values, adapting our expertise and innovative Decision Support Tools to maximise the productivity and efficiency of the whole coal chain. Although we are a people-focused organisation, we embrace cutting edge technology to optimise our centuries-old industry.

Care for people

Care for people

We create and nurture our environment for each of us to thrive by feeling valued and connected.

  • always treat others with respect;
  • demonstrate empathy;
  • support our team and create a positive working environment;
  • give and receive meaningful feedback that adds value to our colleagues and our team; and
  • are responsible for our own well-being and remain aware of others.

Leadership

Leadership

We are personally responsible for leading collaboration and innovation for the best imaginable supply chain.

  • put the team’s goals ahead of our own individual interests;
  • listen to, support and empower our workmates to achieve the best outcomes for our customers;
  • evaluate risk, make decisions and take action to the fullest extent of our role and expertise; and
  • take personal responsibility for building our confidence and capability to fulfil our role in leadership.

Integrity

Integrity

We always do the “right thing” by each other and our customers.

  • do the “right thing”;
  • do what we say we will do;
  • are accountable for our actions;
  • respectfully challenge decisions and know when to accept the best outcome for our team; and
  • set high standards and hold ourselves to, and help our workmates achieve, those standards.

Collaboration

Collaboration

We work together for the shared purpose of optimising the supply chain.

  • find win-wins in the interactions of our role;
  • respect and seek out the contribution of others;
  • understand our common goals and maintain focus to achieve these; and
  • consider our personal impact on others.

Customer Service

Customer Service

We perform best at what our customers value most.

  1. understand what our customers value most;
  2. value our customers experience just as importantly as their outcome;
  3. adapt to meet our customers needs;
  4. are consistent in our service, respecting that each Member has organisational goals; and
  5. articulate options to enable data-driven decision making.