Care for people
We are personally accountable for creating a positive working environment.
- We actively connect and look out for each other
- We take brave steps and are always open to exploring new ways
- We consider our impact on others and our team
- We always share and welcome feedback because that is how we grow
Leadership
We each take responsibility for our role in driving outcomes for HVCCC and the coal chain.
- We lead by example, putting team success first
- We step up when needed
- We embrace smart risk-taking
- We build our individual and team capabilities
- We own our decisions and impact
Integrity
We show courage to do the right thing, even when that's harder or when nobody will know.
- We speak honestly, thoughtfully and respectfully
- We uphold our standards
- We own our choices
- We take consistent action
- We hold ourselves and each other to account
Collaboration
We grow stronger by focusing on shared goals.
- We strive for win-win solutions
- We put 'we' before 'me'
- We keep the end goal in focus
- We contribute to team success ahead of individual achievement
Customer Service
We excel at delivering what our customers value most.
- We care about each customer's experience as much as the outcome
- We seek to fully understand our customers' needs and concerns
- We strengthen relationships by communicating clearly and without unnecessary complexity
- We build trust by considering the collective needs rather than jumping to fulfil each request