Privacy Policy

Overview

HVCCC is bound by the Privacy Act 1988 (the Act) and the Australian Privacy Principles (the Principles) contained within the Act. All employees and officers of HVCCC are expected to comply with the Act and this Policy.

This Policy explains what information about you HVCCC may collect and how HVCCC may use and disclose it, how you can instruct HVCCC if you would prefer to limit the use and disclosure of that information, and the procedures that HVCCC has in place to safeguard your privacy.

Your Consent

By providing HVCCC with information about yourself, you consent to the collection, use, disclosure and transfer of that information as set out in this Policy. By using the HVCCC website, you also consent to HVCCC’s use of cookies as set out in this Policy.

If HVCCC changes this Policy, HVCCC will post the changes on the HVCCC website, and may place notices on other pages of the website, so that you may be aware of the information HVCCC collects and how HVCCC uses it at all times.

If you do not provide information requested by HVCCC from time to time, HVCCC may not be able to provide services to you or otherwise fulfil the purpose for which HVCCC has requested information

Information about you which HVCCC collects and how HVCCC uses and discloses it

Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not, and
  • whether the information or opinion is recorded in a material form or not.

In relation to job applications, HVCCC also collects current and past employment information, educational qualifications and membership of professional associations, and name and contact details of referees

Examples of personal information HVCCC collects include your name, postal and residential address, email address, landline and mobile telephone numbers, date of birth and information concerning your job and job title.

If you provide personal information to HVCCC about someone else (such as one of your directors or employees, or someone with whom you have business dealings) you must ensure that you are entitled to disclose that information to HVCCC. This will usually involve you having the authority or consent to provide HVCCC with their personal information. Specifically, they should be made aware of HVCCC, how to contact HVCCC, the purpose of HVCCC collecting the personal information, HVCCC’s disclosure practices, the individual’s right to obtain access to their personal information and the consequences if the personal information is not provided.

Unsolicited personal information

Unsolicited personal information refers to personal information that HVCCC receives but has not taken active steps to collect.

Should HVCCC receive unsolicited personal information, HVCCC will determine whether or not the personal information is for, or directly related to, one or more of HVCCC’s functions or activities. If it is, HVCCC will use and store the information in accordance with this Policy. If not, HVCCC will destroy or de-identify the information, provided it is lawful and reasonable to do so.

Sensitive Information

Sensitive information is a subset of personal information, and includes information or opinion about an individuals:

  • • racial or ethnic origin
  • • political opinions
  • • membership of a political association
  • • religious beliefs or affiliations
  • • philosophical beliefs
  • • membership of a professional or trade association
  • • sexual preferences or practices
  • • criminal record; or health

HVCCC will only collect sensitive information as permitted under the Act.

How does HVCCC Collect Your Information

Generally, HVCCC collects your personal information from you directly (for example, when HVCCC deals with you in person or over the phone), including when you seek services, make an enquiry on the website, or apply for employment. Sometimes HVCCC collects your personal information from a third party source, such as your employer or a publicly maintained record.

When you visit the website, HVCCC’s server may log the following: attempt to authenticate; email address; and any personal information entered onto the website.

Cookies and IP address

When you visit the HVCCC website, HVCCC’s server may log non-personal information including browser type, IP address, and visit details (date, time, pages visited). HVCCC uses "cookies" to assign a user ID to improve viewing. You can set your browser to refuse cookies, though some parts of the site may not function properly.

Email Address

HVCCC may maintain your email address to provide weekly coal chain capacity forecasts, performance reports, and newsletters. If you wish to discontinue email communication, please contact admin@hvccc.com.au with "REMOVE" in the subject line.

Purposes for which HVCCC Collects, Holds, Uses and Discloses Personal Information

HVCCC may use your information to provide/obtain products or services, communicate in response to queries, perform accounting functions, coordinate deliveries, and for recruitment purposes. HVCCC may also disclose information to its Members, agents, consultants, or as required by law.

Security, Storage and Retention

HVCCC takes reasonable steps to protect personal information from misuse, loss, and unauthorised access. Information is stored in electronic or hard copy form protected by physical and security controls. Emails are automatically scanned for viruses and inappropriate content.

Accessing and Seeking Correction

You can gain access to your personal information from HVCCC on request in writing, provided the request is in accordance with the Act. If you believe information we hold is inaccurate, incomplete or not up-to-date, please contact us.

Complaints

If you believe HVCCC is in breach of the Act, you may lodge a written complaint with the Privacy Officer (Chief Information Officer). We aim to resolve most complaints within 30 days. You may also refer matters to the Office of the Australian Information Commissioner (OAIC).

How to Contact Us

Privacy Officer, Hunter Valley Coal Chain Coordinator
Email: admin@hvccc.com.au
Letter: PO Box 115, Broadmeadow, NSW 2292